Office 365

Office 365 – Import Export Role

With an Office 365 business subscription, Microsoft provides a new service in order to make the migration easier: Import File. This service allows us to import PST files into Office 365 mailboxes with a web interface. For the moment, you can use it for free, but it will be available for purchase later in 2016.

However, if you try this function without prerequisites, you will get an error for each mailbox. On the status page, you will see this error: Please add Mailbox Import Export role for user running Import and check back in 60 minutes.

Status page import export error

Status page import export error

Let’s see how to correct this error:

Import Export Role

Even if you are the global administrator of your Office 365 tenant, you don’t have the rights to import export data from a mailbox. This role is managed by Exchange part and not on Active Users from Office portal.

To grant you access on this feature:

  • Go to Exchange Control Panel:
Exchange Control Panel

Exchange Control Panel

  • Select Permissions page and click on the + to add a role group:
ECP Permission Add Role

ECP Permission Add Role

  • Enter a name and a description for the new role group.
  • Click on the + button to select a role:
New Role group information

New Role group information

  • Select the Mailbox Import Export role and click on Add:
Mailbox Import Export role

Mailbox Import Export role

  • The last step is to select members of the new role goup:
Role Group Add members

Role Group Add members

Select Office 365 users

Select Office 365 Users

  • Once you chose the members and finished the role group creation:
Import Export Role Group

Import Export Role Group

New Import job

After you granted some rights, you need to logoff and logon on the Office 365 portal.

Create a new migration job with the same mailboxes to import:

PST Import in Progress

PST Import in Progress

More

You can get more information about Import PST File to Office 365 here.

6 thoughts on “Office 365 – Import Export Role

  1. Pingback: Office 365 – Import Export Role | Cloud Evangelist

Leave a Reply

Your email address will not be published. Required fields are marked *